By land, by sea, or by sky
Flexport

By land, by sea, or by sky

TEAM
Flexport
ROLE
User Experience Research Lead, Product Designer
By land, by sea, or by sky

Working with teams across three continents, I designed advanced shipment management platforms for ocean, air, and ground freight.

Flexport is a freight forwarder, non-vessel operating common carrier, and customs house broker headquartered in San Francisco, CA. Flexport provides visibility, transparency, and consistency that powers the international supply chains of your favorite brands.

I joined Flexport as the third member of their design team and second product designer. During my time, I led research and design for our trucking platform, designed client-facing experiences for Flexport’s supply chain visibility platform, and built complex shipment workflow products used by our internal operations, compliance, and customs teams.

Later, I stepped up to start and lead Flexport’s UX research arm, evangelizing design research throughout the company’s 9 global offices.  I led research for Flexport’s origin operations and core shipment tooling, as well as a wide range of specific initatives from compliance to internal air freight services to financial reporting.

As lead design researcher, I wrote Flexport’s internal user research playbook and established our empircal research standards. I mentored teams of product designers, product managers, and business liaisons on how to conduct fast, reliable research. Additionally, I implemented a company-wide system to managing research insights, recruitment, and ensure alignment while delivering products to our 56 identified personas.