By land, by sea, or by sky
Flexport

By land, by sea, or by sky

TEAM
Flexport
ROLE
User Experience Research Lead, Product Designer
By land, by sea, or by sky

Working with teams across three continents, I designed advanced shipment management platforms for ocean, air, and ground freight.

Flexport is a freight forwarder, non-vessel operating common carrier, and customs house broker headquartered in San Francisco, CA. Flexport provides visibility, transparency, and consistency that powers the international supply chains of your favorite brands.

Using journey mapping methods to build platforms for origin operations.

I joined Flexport as their third member of the design team and second product designer. Later, I stepped up to start and lead Flexport’s research arm, evangelizing design research throughout the company’s 9 global offices. Additionally, I designed compliance and workflow management tools for partner and shipment exception handling.


As the design research lead, I wrote Flexport’s internal user research system. I mentored product designers, product managers, and business liaisons on conducting research within our empirical standards. Additionally, I designed and implemented a company-wide system for managing user research participants across all 56 personas.