Flexport is a freight forwarder, non-vessel operating common carrier, and customs house broker headquartered in San Francisco, CA. Flexport provides visibility, transparency, and consistency that powers the international supply chains of your favorite brands.
I joined Flexport as the third member of their design team and second product designer. During my time, I led research and design for our trucking platform, designed client-facing experiences for Flexport’s supply chain visibility platform, and built complex shipment workflow products used by our internal operations, compliance, and customs teams.
Later, I stepped up to start and lead Flexport’s UX research arm, evangelizing design research throughout the company’s 9 global offices. I led research for Flexport’s origin operations and core shipment tooling, as well as a wide range of specific initatives from compliance to internal air freight services to financial reporting.
As lead design researcher, I wrote Flexport’s internal user research playbook and established our empircal research standards. I mentored teams of product designers, product managers, and business liaisons on how to conduct fast, reliable research. Additionally, I implemented a company-wide system to managing research insights, recruitment, and ensure alignment while delivering products to our 56 identified personas.