November 26, 2017

Crazy Beautiful Life

As big changes occur in my life, I the first to find solace and patterns in music. Right now? Kesha’s albums are on repeat.

Kesha preforming at The Masonic in San FranciscoKesha preforming at The Masonic in San Francisco

November 9, 2017

The Visitors

Last night I had the chance to enjoy the new sound exhibit at SFMOMA. There I was mesmerized by Ragnar Kjartansson’s installation entitled The Visitors.

Friends are separated throughout a weathered mansion in upstate New York. For me, the juxtaposition of friends playing together and their physical separation was poignant.

Still from The VisitorsStill from The Visitors

Don’t miss this installation. After you go, download the album from iTunes.

November 4, 2017

David Foster Wallace on Technology

’Cause the technology is just gonna get better and better and it’s gonna get easier and easier and more and more convenient and more and more pleasurable to sit alone with images on a screen given to us by people who do not love us but want our money and that’s fine in low doses but if it’s the basic main staple of your diet you’re gonna die.”

David Foster Wallace (1996)

October 27, 2017

Jack O’Lantern by Katrina Vanderberg

And after, when We went outside to look at her finished lantern from the road, I said I liked the way her light shone through the face that flickered in the dark. —“Jack O’Lantern,” Katrina Vandenberg in Atlas

This is an except from one of my favorite poems. John Green used it in the epigraph of his novel (and my favorite book) Paper Towns.

I’d highly encourage you to read the entire piece in Katrina Vandenberg’s collection called Atlas: Poems.

September 5, 2017

JetBlue’s Mosaic IVR System

It’s four-o-clock in the morning. The streetlight is a small, fuzzy sun, haunting your cul-de-sac. Toothbrush in mouth, you reach for your buzzing phone. The lock screen shows both a text message from a five-digit phone number and new email appearing across your iPhone’s lock screen: JetBlue Flight Notification — Important Flight Information | Cancelled”. (Read More on Design For Flight)

Following suit with my post on Wells Fargo’s IVR, I’ve started walking through the IVR experiences of various airlines on Design For Flight

Interactive voice response systems are fascinating. This clear touch point has the power to calm frustrated travelers or enrage those already on the brink of a meltdown. Such a system, while lacking a graphical user interface, is by no means less designed.